FreeGate Corporation and its Premier Partners provide the owners of a FreeGate product with a set of professional services that ensure that
their computing environment is backed by fast and efficient procedures.
Contents:
The 90 Day Maintenance Program
The One Year Extended Maintenance Program
The 90 Day Maintenance Program:The FreeGate system is automatically covered by hardware warranty for one year: replacement parts and shipment are free to the customers. Customers
automatically qualify for our 90 day Maintenance Program when they buy a FreeGate Gateway.
Maintenance Program Description |
Hardware Warranty One year with parts, labor and shipment at no cost to you. Next business day shipment
is provided within coverage period. |
Software Warranty Coverage for 90 day after purchase |
Technical Support 7am to 7pm PST, Monday through Friday |
Electronic Support E-mail support and online technical documentation available. |
Expert Troubleshooting Expert remote maintenance of FreeGate systems is provided through our Premier
Partners via secured remote dial-in. |
|
The FreeGate maintenance programs provide:
- an advance parts replacement service: in case of hardware failure, we ship replacement parts (power converter, disks or board) overnight.
- automatic software maintenance upgrades of your FreeGate system are available via the Internet.
- remote troubleshooting is available via secured remote dial-in as part of our network escalation procedure.
The Extended One Year Maintenance Program:
You can extend your 90 day maintenance coverage with the One Year Maintenance Program. The Program is renewable from one year to the next. |
